Refund Policy

We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Nellabox or through us from our partners and/or affiliates (collectively “Services”).

General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.

  • In no event is the same Service eligible for more than one refund.
  • Service(s) must be cancelled before we can issue a refund.
  • No refund will be made if your Service(s) are suspended or terminated for cause.